FAQ

Q: What material do your silicone products use? Do they meet safety standards?

A: All our silicone products are made of food-grade medical silicone raw materials, free of harmful substances such as Bisphenol A (BPA) and phthalates. They have passed global authoritative safety certifications including SGS, FDA (U.S. Food and Drug Administration), and LFGB (German Food Contact Material Standard), and can directly contact food, maternal and infant products, and pet products, which are safe and odorless.

Q: What is the high and low temperature resistance range of silicone products? Can they be put into microwaves, dishwashers or refrigerators?

A: The conventional temperature resistance range of our silicone products is -40℃ to 230℃. They can be safely put into microwaves for heating (medium-low heat is recommended), dishwashers for cleaning (avoid strong drying mode), and refrigerators for refrigeration/freezing. They are not easy to deform, age or release harmful substances after repeated use.

Q: Will silicone products turn yellow or sticky after long-term use? How to clean and maintain them?

A: High-quality silicone material itself has anti-yellowing and anti-sticking properties, and it is not easy to turn yellow or sticky under normal use. If it is in contact with oil stains or high-temperature environment for a long time, you can use neutral detergent (such as dish soap) with a soft cloth for cleaning, and avoid wiping with hard tools such as steel wool. After cleaning, dry it and store it away from direct sunlight to extend the service life of the product.

Q: Do you provide OEM/ODM customization services? What is the minimum order quantity (MOQ) for customization?

A: We provide full-process OEM/ODM customization services, including product design, mold development, color matching, logo printing, packaging customization, etc. The MOQ for conventional product OEM is 500-1000 pieces (slightly different for different product types); the MOQ for ODM customization (including mold development) can be negotiated. Small-batch trial production (100-300 pieces) needs to bear additional mold costs, and part of the mold costs can be refunded according to the scale of cooperation after mass production.

Q: What is the process of customizing a silicone product? How long does it take from design to mass production?

A: The customization process is as follows: ①The customer provides requirements (product function, size, drawings or samples) → ②We issue a design plan and quotation → ③Open the mold after confirming the plan (3-7 days) → ④Make samples and send them for confirmation (1-2 days) → ⑤Mass production after sample approval (5-15 days, depending on the order quantity) → ⑥Ship after passing quality inspection. The overall cycle is usually 15-30 days, and complex products (such as multi-structure composite silicone parts) may take up to 45 days.

Q: Can we customize the product color and packaging according to our brand tone?

A: Yes. We support Pantone color matching, and can accurately adjust the silicone color according to the customer's brand color; in terms of packaging, we can customize color boxes, blister packaging, gift boxes, transparent bags, etc., and print the customer's brand logo, product description and barcode to meet the needs of branded sales.

Q: What quality inspection processes do your products have? How to ensure consistent quality of each batch of products?

A: We have established a full-process quality inspection system covering "raw materials-production-finished products": ①Inspection before raw material storage (material composition, harmful substance content) → ②Sampling inspection during production (dimensional accuracy, appearance defects, hardness) → ③Full inspection before finished products are shipped (temperature resistance, tensile strength, sealing, 3%-5% of each batch is randomly selected for destructive testing). At the same time, the factory has passed ISO9001 quality management system certification, and all test data are kept on file to ensure uniform quality of each batch of products.

Q: If the received product has quality problems, how to deal with it?

A: If the customer finds quality problems (such as damage, dimensional deviation, material inconsistency) after receiving the product, please provide photos/videos of the problematic product and the order number within 7 days after receipt. We will immediately arrange a dedicated person to verify: ①If it is confirmed to be our responsibility, you can choose free replacement, return and refund or discount processing; ②If rework is needed, we will bear the round-trip freight and rework costs. We promise to solve quality problems as soon as possible to reduce customer losses.

Q: What is the order payment method? Do you support letters of credit (L/C) or installment payment?

A: Conventional order payment methods: ①Sample order: full prepayment; ②Bulk order: 30% advance deposit, after production is completed, the customer inspects and confirms, and pays 70% balance before shipment. For long-term cooperative customers or large orders (amount ≥ 50,000 US dollars), we can negotiate to support letters of credit (L/C) or installment payment (such as 20% advance payment, 30% payment in the middle of production, and 50% balance paid before shipment).

Q: What are the product shipping methods? What is the approximate delivery time to different countries?

A: We cooperate with international couriers such as DHL, FedEx, UPS and shipping companies such as Maersk and COSCO. The shipping methods can be selected: ①Courier (suitable for small-batch/urgent orders, 3-7 days to major global cities); ②Air freight (suitable for medium-batch orders, 5-10 days to arrive); ③Sea freight (suitable for large-batch orders, 25-35 days for Europe and America routes, 7-15 days for Southeast Asia routes). We will recommend the optimal logistics plan according to the order quantity and customer's time-sensitive needs, and provide a full-process logistics tracking number.